11/09/2020

South African banks snub social media conversations

The firm’s proprietary crowd of human verifiers analysed posts for sentiment and conversation themes, including the ‘treating customer fairly’ outcomes prescribed by the Financial Sector Conduct Authority (FSCA).

11/09/2020

Sentiment towards SA banks improves

According to the index, banks failed to respond to 47.3 percent of customer requests as the demand for support grew during Covid-19.

11/05/2020

How to save Denel

The company’s inability to pay full salaries and its uncertain financial future has resulted in low staff morale and the mass resignation of skilled professionals.